Questions & Answers

Yes, VAT-exempt registered companies can purchase without VAT by providing company details including VAT registration number, company name, business address, contact phone, and email. A proforma invoice will be issued.

We still make the Grators partly by hand. Right now, it takes about 5 weeks to finish the orders on our waiting list.

Please contact us; we may be able to deliver to your country.

No. Upfront payments are required to keep production running smoothly and avoid delays due to material purchasing lead times.

4800 EUR (+ VAT if you are inside EU) + delivery cost (260 EUR across EU). No VAT outside EU, but import duties may apply and the delivery cost is higher as the distance from us increases.

Yes. Our main presentation area is in Maribor, Slovenia. Graz airport is 30 minutes away. We have presentation options all across EU and a few worldwide. Contact us to set an appointment.

Contact us to find nearby private owners who might be willing to demonstrate their machines.

Visit us in Maribor or contact us about nearby Grator owners who might be willing to show you their Grator.

Yes, additional batteries are available to Grator owners. The cost per battery is 900 EUR (+ VAT if you are inside EU) + shipping.

All spare parts are available to existing Grator owners. Contact us via support request.

Each Grator includes one battery, a fast charger, a remote controller, and a spare blade hub.

Warranty doesn't cover water damage. Works in wet conditions but electronics aren't waterproof (water resistant, IP45 motors). Long wet work could cause problems.

4x4 drive up to 70°, 105x60x30cm dimensions, 56cm blade, 57kg weight, steel/aluminium construction, 2+ hour battery (41Ah 52V Li-ion), 3-hour recharge, 2000W mulcher, remote height adjustment (2-9cm), 200m remote range, 2-year warranty, minimal maintenance required.

Don't pressure wash. Water can turn accumulated dust into wet paste causing short-circuits. Warranty excludes water damage. Instead, use a leafblower and window-cleaning spray with wipes.

Yes, if the conditions are right. The ground has to be dry, hard, and firmly held together with thick grass. 70° is the edge case engineering capability - not a safe operating recommendation.

Depends on growth density/height, steepness, obstacles, and humidity. Example: 3700m² per charge on a 40° slope with medium-high density, 30cm tall grass. The Grator is a mulcher with no side chute. It works differently from mowers. Tall grass takes multiple passes but there is no clean-up raking required in the end.

The Grator battery recharges in approximately 3 hours with the provided 25 Amp fast charger.

Almost none. Clean with a leaf blower inside, clean dirt under the deck after mowing, and make sure the bolts haven't loosened due to vibrations.

The Grator is designed for self-service. It has only 11 plug-and-play components. We provide how-to videos and diagnostic help. Spare parts delivered via FedEx within days.

The Grator is remotely controlled for now. The autopilot module will be available as a future add-on. Even when it becomes available, the Grator shouldn't be left unsupervised. Unlike the small robotic garden mowers, the Grator can climb over obstacles and mow down small trees. It can do a lot of damage if something goes wrong. The owners will always have to supervise it.

No servicing required. Clean it after each use. Check screw tightness and wire insulation integrity.